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SDE User Only

Inherent Functionality (Pre req. - 1/2 day)

Incident Monitor (1/2 day)

Dashboards
Quick Views

Collaboration (1/2 day)

Discussion Forum
Email Conversation

Incident (1 day)
Incident Details

Work Orders (1 day)
Work Order Details

Knowledge Base(s) (1/2 day)

SDE / External Files
Categories

Whiteboard (1/2 day)
Whiteboard Details

Problem Mgmt (1/2 day)
Problem Mgmt Details

Change Request (1/2 day)
Change Details

Purchasing (1/2 day)

Configuration Item Overview
Purchase Requests
Purchase Actions
Purchase History

Asset Management (1/2 day)

Configuration Type
Configuration Item
Configuration Sub Item
Configuration Assembly