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SDE Administrator

System Architecture (Pre req. - 1 day)

Inherent Functionality
SDE Application
SDE Database
Database Administration

Authentication (1/2 day)

Support Groups
Support Staff
Permissions

Client Management (1/2 day)

Companies
Departments
Clients

List Administration (1 day)

Categories
Support Actions
User Defined Statuses
Priorities
Urgencies
Impact
Suggested Support Staff
Std Descriptions
Std Resolutions

Incident Management (1/2 day)

Incident
Work Orders

Database Administration (1 day)

Custom Modules
SDE Foreign Keys / SDE Indexing
Field and Data Segregation

Customization (1 day)

Form
Nav Bars
Popups

Work Order Generators (1 day)*
*(includes 1/2 day customization overview)

Incident Types

Dashboard Management (1/2 day)

Quick View Deployment (1/2 day)

Knowlegebase(s) (1/2 day)

SDE / External Files
Categories

Change Request (1 day)

Change Assessment
Change Approval
Change Status
Change Details

Asset Management (1 day)

Vendors
Configuration Categories
Configuration Type
Configuration Item
Configuration Sub Item
Configuration Assembly

Purchasing (1 day)

Configuration Item Overview
Purchase Requests
Purchase Actions
Purchase Status
Purchase History

SDE Automation

Server Side Business Rules

Change Management (1 day)
Escalations (1/2 day)
Distribution lists (1/2 day)
Notifications (1/2 day)

Client Side Business Rules

Browser Messages (1/2 day)
Making Required fields

Form Transformations (1/2 day)
Filtered Pick Lists
Form On Load Events

SDE Integration Engine

Client Data (1 day)

Asset Data (1 day)

Reconciliation (1 day)