Microflo specializes in providing Professional Services for every aspect of BMC Software's, Service Desk Express™ product line (formerly MagicTSD) and Track-It!™ reporting and consulting. Microflo offers technical and reporting solutions to help companies maximize their software investment, thus improving efficiencies and increasing their profitability.

Microflo supplies consulting and training services that are designed to increase call center efficiency, automate call center business processes, maximize the power of crystal reports for both SDE and Track-It!, and to generally allow customers to get the most out of their Service Desk Express™ or Track-It!  investment. Please visit our services page to learn more about the professional services we offer.

Microflo has been providing consulting and training services for more than 19 years.  Our clients include BMC Software itself, for whom we have developed courseware, conducted training of both their clients and their vendors, and developed Crystal Reports for SDE.  Microflo has more experience with BMC Service Desk Express™ and Track-It! reporting than anyone in the market and also brings to the table an ability to think outside the box to meet your specific needs and goals.  With the breadth of knowledge we have in the product - we ask you to forget what you think you can get and just and tell us what you need.  It's our job to figure it out for you.


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